As long as your order has not been marked as shipped, you can contact me at anytime and cancel your order for a full refund. If you order has been marked as "shipped" I will not be able to cancel your order or gaurentee you a refund if you choose to return the items.
Refunds and returns will be accepted on a case by case basis.
Please keep in mind these are natural Crystals and stones so some may have some imperfections. I will always do my best to be upfront about this in the item description and include a discount in the price of the item so there are no surprises. If an item has a small chip but it was listed in the description that it would have that, no refund will be issued for that item.
For other slight imperfections that I was not aware of, and were not listed under the item description I can either offer a partial refund (what I would normally take off for small damage) or provide you with a personal discount code to use on your next purchase.
Crystal Faeries Nook isn't responsible for broken items, stolen item, or lost items after they have been sent out for shipping.
You have 10 days upon receiving your shipment to decide if you are 100% happy with your order. It is up to you to notify me within those 10 days to be eligible for a refund of any kind. It will be up to you to safely package and return the items to me. It is up to Crystal Faeries Nook upon receiving your order return and inspecting it for damage to decide the nature of your refund, either full refund, partial refund, store credit or exchange. No exceptions.
We do not offer refunds for shipping costs.
We are happy to announce we do offer Payment plan options.
Shop Pay: You can choose to do Shop Pay installments at checkout for orders $50-$17,000. There is no credit check, interest or fees. Ive never seen anyone not get approved. You can choose bi-weekly or monthly payment options. Your order will be shipped out right away you will not have to wait til the final payment is made.
If the above does not work for you we do have alternative payment plan options on PayPal please direct message me.
Shipping Prices as follows..
Orders under 1 pound ship first class for a flat rate of $5.
Orders over 1 pound ship Priority Mail for a flat rate of $8 regardless of weight or order size.
Once payment is complete there is a 3-7 business day processing time.
I ship through USPS. Packages under a pound will most likely ship first class. Anything over will be sent priority mail. USPS provides up to $100 of insurance for Shopify users. If you would like to add more insurance be sure to message me before you item ships. Tracking info and updates will be sent to either your email or phone number, whatever option you select at checkout.
If you have any further questions please ask.